# Serra Volvo of Traverse City - Detailed Adviser Profiles > Organization: Serra Volvo of Traverse City > Team Site: https://serravolvocarsoftraversecity.adviserly.com > Dealership Homepage: https://www.serravolvocarsoftraversecity.com/ Companion to [llms.txt](https://serravolvocarsoftraversecity.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Jakob Russell - Profile: [https://serravolvocarsoftraversecity.adviserly.com/jakob-russell/reviews](https://serravolvocarsoftraversecity.adviserly.com/jakob-russell/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (166 ratings, 115 reviews) - Lifetime vehicles sold: 511 - Recent vehicles sold: 11 - Sales specialties: ATLAS, Q5, TAOS, Tiguan, TIGUAN - Call: 231-486-0933 I grew up in Traverse City. After high school, I moved away and have been itching to get back up to northern Michigan ever since. So naturally, I am thrilled to be back up here with Serra Traverse City. I have been in sales for most of my professional career, and I am excited to be doing what I am good at in a place that I love. Meeting new people is one of the best aspects of my job. It feels great to help guests find the perfect vehicle, regardless of the situation. You can count on me to keep it light and pressure-free. I’m here to ensure you get what you’re looking for and deserve. So please stop by the dealership and ask for Jakob Russell, and I’ll help you find your next vehicle! Recent reviews: - 2026-04-10 | 5.0/5 | Geoffrey B. — Super nice guy, easy to work with and didn't make me feel pressured into getting any add-ons at an extra cost when closing the deal. He was also very thorough in explaining everything through the whole process - 2026-02-06 | 5.0/5 | Heather H. — We had a great experience with Jakob. He explained the features of each vehicle thoroughly and it really helped us to find the right one for our family. I never felt pressured to make a purchase. - 2026-05-03 | 5.0/5 | Joan M. — Jakob listened to what I was looking for, answered every question and provided additional important information. He is very kind, helpful and made the transaction process seamless! ### Jeffrey Walgrave - Profile: [https://serravolvocarsoftraversecity.adviserly.com/jeffrey-walgrave/reviews](https://serravolvocarsoftraversecity.adviserly.com/jeffrey-walgrave/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (271 ratings, 196 reviews) - Lifetime vehicles sold: 701 - Recent vehicles sold: 15 - Sales specialties: ESCALADE, XC60, XC90, XT5, XT6 - Call: 231-486-0910 Welcome to Serra Traverse City! As a valued guest, you can count on me for a down-to-earth experience, transparency, and informative buying process. Honesty is paramount, and being clear with my customers is the only way of doing business. I love being able to create happiness in people who often do not expect to buy an automobile. Seeing someone get excited about their automotive needs is great! My colleagues and customers know me for my laugh, smile, and kind personality. Getting each of my customers into the right car for themselves and their families is my top priority. I grew up in Harrison Township, MI, and studied at Oakland University. I am often called the jack of all trades, to which I reply that I am a master of none. When it comes to my free time, I love snowmobiling, hiking, camping, boating, and occasionally play beer league softball. Recent reviews: - 2026-05-03 | 5.0/5 | Penny W. — Excellent. Jeff was always friendly and courteous. He returned our phone calls when necessary. Definitely would go back to him for our next car. - 2026-02-26 | 5.0/5 | Paul S. — Excellent Jeffrey's courteous manner is doubly matched by his expertise on the car. I had total confidence in his advice and his recommendations. - 2026-02-27 | 5.0/5 | Luanne G. — A very positive experience. I told him what I wanted, and he went out and found what I eventually purchased in less than an hour. ### Mike Sova - Profile: [https://serravolvocarsoftraversecity.adviserly.com/michael-sova/reviews](https://serravolvocarsoftraversecity.adviserly.com/michael-sova/reviews) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (184 ratings, 124 reviews) - Lifetime vehicles sold: 513 - Recent vehicles sold: 10 - Sales specialties: ESCALADE, XC60, XC90, XT5, XT6 - Call: 231-486-0931 Hi! I'm Michael Sova, and I would like to welcome you to the Serra Traverse City website. As a sales consultant for the dealership, you can rely on me for quality customer service. I take the time to listen to my guests' needs and always work in their best interests. My colleagues and friends know me as someone with a light-hearted attitude and a genuine passion for making others laugh. I am proud and honored to help my customers find the perfect vehicle, which is likely the second most significant investment they will make in their lives. I grew up in Traverse City, Michigan, and love working for our incredible community. I attended Northwestern Michigan College for Business Administration. My skills include great leadership, being easy to work with, and a skilled communicator and problem-solver. When it comes to my free time, I enjoy golfing, camping, hiking, paddling and watching football. I am always striving to be the master of my craft and improve the customer sales experience. My passion for cars began at a young age, and I look forward to more years in the auto industry. Please don't hesitate to reach out with any questions; I am always here to help! Recent reviews: - 2026-04-17 | 5.0/5 | Dawn S. — Mike was very kind, professional and courteous. He sincerely listened to points that were important to me, especially my budget, and I ended up in a great vehicle that fit my needs! I was expecting a good, used vehicle, but ended up in a new, leased vehicle that fit my budget even better. :) - 2026-02-08 | 5.0/5 | Lawrence F. — Mike was very helpful. We went into the dealership thinking we were getting a G.M. car and after exploring that avenue we were not satisfied with what was there so he directed in another direction and we left with a Volkswagen Atlas. We are very happy with our choice thanks to Mike. - 2026-02-07 | 5.0/5 | Marcia B. — Mike made it easy to choose and purchase a new car. He did not use high pressure tactics - he asked questions and then sought to find the vehicle that met my needs. I found him to be very professional and accommodating. I will continue to work with him in the future! ### Bobby Hundley - Profile: [https://serravolvocarsoftraversecity.adviserly.com/bobby-hundley/reviews](https://serravolvocarsoftraversecity.adviserly.com/bobby-hundley/reviews) - Department: Service (Service) - Title: Volvo Service Advisor - Rating: 4.9 stars (968 ratings, 677 reviews) - Lifetime vehicles sold: 105 - Lifetime vehicles serviced: 5776 - Recent vehicles sold: 13 - Recent vehicles serviced: 226 - Sales specialties: ESCAPE, OUTBACK, PATHFINDER, ROGUE, TACOMA - Call: 231-486-8932 Hi! I’m Bobby Hundley, a service advisor for Serra Traverse City who looks forward to working with you soon! I grew up in Gladwin, Michigan, and am currently enrolled at Northwood University. My hobbies include playing slow pitch softball in the summer, playing video games, and going on hikes with my wife. My colleagues and friends would say I’m known for my friendliness, dependability, and knowledge about cars. Guests can rely on me to go the extra mile when assisting with their vehicle needs. I take the time to listen to each one of our customers to be sure every question is answered. I joined the team in 2017 and have enjoyed meeting people from all walks of life. I’ve always been passionate about automobiles, so working in this industry and talking about vehicles daily makes me happy. Recent reviews: - 2026-05-13 | 5.0/5 | Madelaine J. — Bobbie was communicative and efficient and I really appreciate that. Also, Kelle with the rental car made sure I knew the idiosyncrasies of said car before I left. 10 out of 10. - 2026-05-09 | 5.0/5 | Scott T. — Great communication, professional, and friendly, a trifecta! Glad I got my car serviced at Serra Volvo. - 2026-05-12 | 5.0/5 | Jennie S. — Thank you for the over-the-top, amazing service. You were very helpful and answered all my questions. ### Aaron Lehn - Profile: [https://serravolvocarsoftraversecity.adviserly.com/aaron-lehn](https://serravolvocarsoftraversecity.adviserly.com/aaron-lehn) - Department: Plus (Management Team) - Title: Collision Body & Paint Manager - Lifetime vehicles serviced: 991 - Recent vehicles serviced: 159 - Call: 231-947-3330 I joined the auto industry over ten years ago, and have enjoyed working in the body shop department. Before that, I served in the US Navy for almost five years. As a Body Shop Manager at Serra Traverse City, I stress the importance of hard work and excellent customer service to my team. It feels great to put a smile on our customers’ faces time and time again. I believe in providing professional, friendly, and fair service to every guest. Outside of the dealership, I enjoy spending family time with my daughter and son; they keep me on my toes, and I wouldn’t have it any other way! I also enjoy anything related to motorcycles. ### Andy Silny - Profile: [https://serravolvocarsoftraversecity.adviserly.com/andy-silny](https://serravolvocarsoftraversecity.adviserly.com/andy-silny) - Department: Plus (Parts) - Title: Parts Advisor - Call: 231-486-0924 I’m proud of being able to supply the right part to the technician team that completes repairs for our customers. I know how to work quickly and efficiently to get our customers out as fast as possible with the correct parts. I’m upfront to our clients and always authentic. I do all that I can to make sure every customer leaves our dealership with a smile on their face! ### Austin Wood - Profile: [https://serravolvocarsoftraversecity.adviserly.com/austin-wood](https://serravolvocarsoftraversecity.adviserly.com/austin-wood) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 941-6358 ### Bill Whitmore - Profile: [https://serravolvocarsoftraversecity.adviserly.com/bill-whitmore](https://serravolvocarsoftraversecity.adviserly.com/bill-whitmore) - Department: Plus (Parts) - Title: Assistant Parts Manager - Call: 231-947-9229 Love working in the auto industry; it’s been 5 years since I joined this business. Some of my special skills include building computers and working on cars. I’m a Volvo nut. When it comes to our customers, I always tell them the facts. Listening to my guests and being honest allows me to fix their vehicle issues by getting them the parts that they need. I’m proud to continue growing my little area of the department on a monthly basis, and building relationships with our different wholesale accounts. Known amongst my colleagues for good customer service and a few shenanigans! ### Brandon Suzawith - Profile: [https://serravolvocarsoftraversecity.adviserly.com/brandon-suzawith](https://serravolvocarsoftraversecity.adviserly.com/brandon-suzawith) - Department: Plus (Parts) - Title: Wholesale Parts Advisor - Call: 231-486-8998 I’m originally from Green Bay and I attended the Northeast Wisconsin Technical College. I started in Parts Sales, then moved to Shipping and Receiving, then to work at the Body Shop as a collision estimator before switching back to Parts. So, I know my way around the dealership and I love the automotive industry! I’ve traveled to some interesting locations in my life, including Norway, Ireland and Germany. I recommend you visit as well; they are amazing places to visit. I enjoy sailing and I’m also the crew chief for an Audi Race Car. Motorsports are a great way to get the adrenaline pumping. I work hard and will do all that I can do to get things done. If I don’t know the answer to a question I will find a person that does! ### Brenda Smith - Profile: [https://serravolvocarsoftraversecity.adviserly.com/brenda-smith](https://serravolvocarsoftraversecity.adviserly.com/brenda-smith) - Department: Plus (Service) - Title: Warranty Administration - Call: 231-486-8935 My 3.5 years in Warranty Administration at Serra Traverse City have been a rewarding journey. As a dedicated professional, I strive to provide exceptional customer service and ensure the seamless resolution of warranty claims. Beyond my professional endeavors, my greatest joy lies in being the beloved parent of two wonderful daughters. Their laughter and love fill my life with purpose and happiness. Hailing from the vibrant city of Traverse City, I am proud to call this beautiful region my home. Its natural beauty, thriving community, and rich history are a constant source of inspiration and joy. ### Carl Lyons - Profile: [https://serravolvocarsoftraversecity.adviserly.com/carl-lyons](https://serravolvocarsoftraversecity.adviserly.com/carl-lyons) - Department: Plus (Management Team) - Title: Audi, Cadillac, Subaru, Volkswagen, Volvo Service Manager - Lifetime vehicles serviced: 8 - Recent vehicles serviced: 3 - Call: (231) 486-0947 Working in the auto industry for 30 years has taught me a lot, and I bring that experience into the dealership each day. My team can depend on me for the training, motivation, and assistance they need to succeed in this business. I take the time to listen to each customer, ensuring that they get quality service that they will love. Helping others is one of my passions. When I’m not working, I love to spend family time with my wife and son. I also enjoy hunting, fishing, and camping. ### Carla Sayler - Profile: [https://serravolvocarsoftraversecity.adviserly.com/carla-sayler](https://serravolvocarsoftraversecity.adviserly.com/carla-sayler) - Department: Plus (Service) - Title: Warranty Administration - Lifetime vehicles serviced: 20 - Recent vehicles serviced: 3 - Call: 231-486-8912 . ### Connie Walter - Profile: [https://serravolvocarsoftraversecity.adviserly.com/connie-walter](https://serravolvocarsoftraversecity.adviserly.com/connie-walter) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 929-8895 Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse City, a graduate of Traverse City Senior High School, and I'm comfortable working with computers and various software programs. My background includes receiving Employee of the Year at a previous local company. I'm passionate about helping customers and creating a welcoming environment for everyone. Outside of work, I enjoy spending time with my four daughters and their families, camping, and exploring places like Paris, Las Vegas, Hawaii, and Disney World. I’m also happy to help my co-workers in any way I can. I'm a friendly and approachable person who loves to chat, particularly about my family, and in my free time I enjoy riding my bike, crafts, and shopping. ### Dan Korte - Profile: [https://serravolvocarsoftraversecity.adviserly.com/daniel-korte](https://serravolvocarsoftraversecity.adviserly.com/daniel-korte) - Department: Plus (Management Team) - Title: Fixed Operations Director - Call: (231) 486-8979 Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team goes above and beyond to provide each guest with a quality buying experience that they will love and assist in keeping your vehicle up to date with its service maintenance. I am always available to answer questions and to do what I can to make sure our customers leave the dealership completely satisfied. ### Dijon Dohm - Profile: [https://serravolvocarsoftraversecity.adviserly.com/dijon-dohm](https://serravolvocarsoftraversecity.adviserly.com/dijon-dohm) - Department: Plus (Finance & Insurance) - Title: Business Manager - Lifetime vehicles sold: 218 - Recent vehicles sold: 1 - Sales specialties: ATLAS, JETTA, Q5, Q7 3.0T, Tiguan - Call: (231) 947-9000 New to the auto industry, but I understand the importance of hard work and great customer service. I take the time and listen to the needs and wants of my customers, doing my best to give them a 5-star experience, along with identifying the correct vehicle for their needs. Being personable and friendly with my clients and coworkers is something that I’m most proud of. My best job is being a family man. I love being a husband and a father. My other special skill is woodworking. For the past 20 years, I have coached a co-ed softball team with my wife and our good friends. I’m also a big fan of U of M football. ### Dominik Carnes - Profile: [https://serravolvocarsoftraversecity.adviserly.com/dominik-carnes](https://serravolvocarsoftraversecity.adviserly.com/dominik-carnes) - Department: Plus (Parts) - Title: Parts Advisor - Call: 231-486-8923 x1023 Hi, I'm a Parts Advisor at Serra Traverse City, celebrating my first year here. I'm from Traverse City and a proud graduate of Traverse City West. Go Titans and Lions! I enjoy helping customers solve their parts needs with great customer service. I'm easy-going, get along well with others, and always try to be respectful and helpful. Outside of work, I'm passionate about cars – I love driving them and understanding how they work. I also enjoy golf, slow-pitch softball, and spending time at the beach. Sports and games are always good conversation starters. I'm calm, have a good attitude, and approach my work with a positive mindset. ### Evelyn Brown - Profile: [https://serravolvocarsoftraversecity.adviserly.com/evelyn-brown](https://serravolvocarsoftraversecity.adviserly.com/evelyn-brown) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: 231-486-8940 ### Felicia Whittaker - Profile: [https://serravolvocarsoftraversecity.adviserly.com/felicia-whittaker](https://serravolvocarsoftraversecity.adviserly.com/felicia-whittaker) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 252-3341 I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to get the job done right. My clients can rely on me to be accurate, informative, and friendly. I like to have a great time and always keep a smile on my face. When it comes to life outside of the dealership, I love to spend time with my two boys, Zayland and Leighton. They are my world. Volleyball and basketball are my favorite sports. I also enjoy hiking and being in the great outdoors with my family. When you are ready for an easy-going and delightful experience, please reach out to me! ### James Scarbrough - Profile: [https://serravolvocarsoftraversecity.adviserly.com/james-scarbrough](https://serravolvocarsoftraversecity.adviserly.com/james-scarbrough) - Department: Plus (Management Team) - Title: Sales Manager - Lifetime vehicles sold: 596 - Sales specialties: OUTBACK, XC40, XC60, XC90, XT5 - Call: 231-486-0941 Hi! I’m James Scarbrough, and I grew up in Reed City, Michigan. I attended Central Michigan University, and possess a strong dedication and willingness to strive for perfection in anything that I do. When it comes to my free time, I enjoy basketball, cycling, watching all Michigan sports, and being out in the community meeting new friends. My goal is to establish a reputation as a hard worker who goes above and beyond for others. I use my genuine personality and helpfulness to assist others on the journey to find their dream car. Seeing my customers leave the dealership completely satisfied with their purchase and my service are my top priorities. I am continuously learning how to serve my community best. I am passionate about the Grand Traverse community and the wonderful people who live here. ### Jeremy Wood - Profile: [https://serravolvocarsoftraversecity.adviserly.com/jeremy-wood](https://serravolvocarsoftraversecity.adviserly.com/jeremy-wood) - Department: Plus (Management Team) - Title: Business Development & Technology Manager - Joined: 2016-10-01 - Lifetime vehicles sold: 6 - Recent vehicles sold: 5 - Sales specialties: FUSION HYBRID, GRAND CARAVAN, MAXIMA, OUTBACK, TERRAIN - Call: (231) 252-3340 As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digital transformation, leveraging technology to create innovative solutions that empower both businesses and individuals. With 22 years of experience, including the last 9 years at Serra Traverse City, I have developed a profound understanding of IT infrastructure, cloud computing, and data analytics. My technical expertise, coupled with a meticulous attention to detail and the ability to translate complex concepts into actionable strategies, has consistently resulted in exceeding expectations. I have earned several professional certifications, including Microsoft Certified Professional (MCP), CompTIA Network Security Professional (CNSP), and ITIL Digital and IT Strategy. I am dedicated to continuous professional development, ensuring I remain current with the latest industry trends and advancements. Beyond my professional life, I enjoy spending time at Lakeside Equestrian, where we have two quarter horses, Cooper and Wyatt, and participate in and attend rodeos throughout Michigan. I have three children: Austin, Haley, and Bristol. I maintain a keen interest in STEM fields and dedicate significant time to exploring philosophy, theology, ancient history, and quantum technology. ### Lauren Piedmonte - Profile: [https://serravolvocarsoftraversecity.adviserly.com/lauren-piedmonte](https://serravolvocarsoftraversecity.adviserly.com/lauren-piedmonte) - Department: Plus - Title: Customer Advocate - Lifetime vehicles sold: 7 - Recent vehicles sold: 4 - Sales specialties: ACCORD SEDAN, GRAND CHEROKEE, OUTBACK, SL, TUNDRA - Call: (231) 929-8885 Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State University with my degree in Education and Mathematics, which helps me bring an analytical approach to my work. Outside of the office, you can find me paddle boarding, watching endless rounds of softball, soaking up the sun, and enjoying the beauty of Sleeping Bear Dunes. I'm a dedicated professional, and I also cherish my time with my husband and two daughters, who are pretty awesome. ### Michelle Antcliff - Profile: [https://serravolvocarsoftraversecity.adviserly.com/michelle-antcliff](https://serravolvocarsoftraversecity.adviserly.com/michelle-antcliff) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Lifetime vehicles serviced: 1 - Call: (231) 486-8900 ### Michelle Rayner - Profile: [https://serravolvocarsoftraversecity.adviserly.com/michelle-rayner](https://serravolvocarsoftraversecity.adviserly.com/michelle-rayner) - Department: Plus (Business Development Representatives (BDC)) - Title: Toyota Owner Loyalty - Call: (231) 486-8988 Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our Serra family in July 2020. My family comes from the automotive industry. My father worked at the Ford Motor Company Dearborn Plant for twenty-five years years and my uncle, my dad's brother, worked for GM for thirty-four years. I’ve been fortunate to have traveled to many exciting places, including Cozumel, Rosarito and Tijuana Mexico, the Grand Cayman Islands, Ocho Rios Jamaica and Florida Keys. I definitely recommend that you experience the Caribbean life if you haven’t already; it’s amazing! When I’m not working or traveling I do what I can to help others and volunteer. My favorite sports teams are the Los Angeles Lakers and the LA Dodgers. My most enjoyable pastimes include skydiving in the desert, white-water rafting (american river), snorkeling, swimming, kayaking and anything to do with water. I love to help people and I’m great at listening. I really enjoy talking to the older generation as you can learn so much from them. ### Richard Sika - Profile: [https://serravolvocarsoftraversecity.adviserly.com/richard-sika](https://serravolvocarsoftraversecity.adviserly.com/richard-sika) - Department: Plus (Parts) - Title: Wholesale Parts Advisor - Call: (231) 486-8924 I was born and raised in Traverse City, starting my career in the Parts Department of Traverse Motors back in 1981. I spent ten years selling Toyota and Volkswagen parts, then switched to Grand Traverse Auto's Parts Department for another six years. I did a stretch in the body shop as an estimator for another four years. Then, I decided it was time to do something different and for six years I worked in a cabinet shop. After hearing about an opening back at Ford, I decided it was time to get back to selling parts. After another seven years there, Serra called and invited me back to work for their wholesale department. I’m hoping to finish my Parts career where it started, selling Toyota and Volkswagen parts. ### Sam Lederer - Profile: [https://serravolvocarsoftraversecity.adviserly.com/sam-lederer](https://serravolvocarsoftraversecity.adviserly.com/sam-lederer) - Department: Plus (Parts) - Title: Shipping and Receiving - Call: 2314868927 Hello! My name’s Sam Lederer, and I joined Serra Traverse City in December 2017. I am known for being the “introvert” of the group. However, I go above and beyond for my customers and never waste their time. I try to answer their questions while working quickly to find the best parts for their automotive needs. When it comes to my free time, I spend most of it gaming with friends or just losing myself in a good story. When you are ready to find the products you need, please stop by the dealership and see the best parts department in town! ### Steve Flynn - Profile: [https://serravolvocarsoftraversecity.adviserly.com/steve-flynn](https://serravolvocarsoftraversecity.adviserly.com/steve-flynn) - Department: Plus (Management Team) - Title: Audi, Cadillac, Subaru, Volkswagen, Volvo & Toyota Parts Manager - Call: (231) 486-0923 Since June of 1999, I have worked in this industry, providing great service to all of my customers. Proud of the amazing crew that I work with here at Serra Traverse City; we are more than colleagues, we are family! When I have the time, I love to watch sports, especially the Detroit Lions and the Red Wings. My proudest achievement is being a husband and a father. I love to go camping, coach my son’s football team, and spend quality time with my family! ### Steven Guest - Profile: [https://serravolvocarsoftraversecity.adviserly.com/steven-guest](https://serravolvocarsoftraversecity.adviserly.com/steven-guest) - Department: Plus (Management Team) - Title: Cadillac Sales Manager - Lifetime vehicles sold: 51 - Recent vehicles sold: 6 - Sales specialties: VISTIQ, XC40, XC60, XC90, XT5 - Call: (231) 486-0944 Customers like working with me because I’m friendly, thorough, and patient and I always provide them with a low-pressure experience. Taking the time to communicate with, and educate, my customers helps them make the best decision possible. I began working in the auto industry 8 years ago, and joined the Serra dealership in 2014. I’m very passionate about helping our guests, making sure they know about all of the options that are available to them. I love to travel in my spare time; going boating in the summer and doing anything water-related are my favorite hobbies. I also enjoy watching sports and movies. ### Sue Korson - Profile: [https://serravolvocarsoftraversecity.adviserly.com/susan-korson1](https://serravolvocarsoftraversecity.adviserly.com/susan-korson1) - Department: Plus (Management Team) - Title: HR Director / Business Office Manager - Call: 231-486-0911 Hi! I'm Sue Korson, and I would like to welcome you to Serra Traverse City. It feels great to work for a fantastic company and be able to help many amazing people. Although I am new to the car business, I have many years of accounting, human resources, and office management experience in addition to a Master's degree in Business. I am a huge fan of the beach, love board games, and puzzles. I have a large family, five sisters, five brothers, three children, Isaac, and the twins, Oliver and Olivia, all of whom I am very proud of and love spending time with them. Some of my hobbies are photography, hiking, ping pong, and most any outdoor adventure. I have hiked the Grand Canyon twice but only jumped out of an airplane once. I also have the best dog ever, a white miniature labradoodle named Charmin. ### Susan Freshour - Profile: [https://serravolvocarsoftraversecity.adviserly.com/susan-freshour](https://serravolvocarsoftraversecity.adviserly.com/susan-freshour) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 486-0940 Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy providing great customer service. I love spending my time helping others weather it be at work or family. In my down time I l love to spend time with my son and his girlfriend when they come to visit from Texas and I enjoy spending time with my husband and family. I have a couple of cats and some chickens. I love to see all the wildlife that comes onto our 3 acers in Kalkaska. my husband and I love to go fishing, Kyaking, Boating with family and just being outdoors, and I love to crochet blankets. I love baseball (go tigers).