Meet the team at Serra Volvo of Traverse City
-
Carl Lyons
Audi, Cadillac, Subaru, Volkswagen, Volvo Service Manager
Department: Management Team
Working in the auto industry for 30 years has taught me a lot, and I bring that experience into the dealership each day. My team can depend on me for the training, motivation, and assistance they need...
-
Dijon Dohm
Business Manager
Department: Finance & Insurance
New to the auto industry, but I understand the importance of hard work and great customer service. I take the time and listen to the needs and wants of my customers, doing my best to give them a 5-sta...
-
Steven Guest
Cadillac Sales Manager
Department: Management Team
Customers like working with me because I’m friendly, thorough, and patient and I always provide them with a low-pressure experience. Taking the time to communicate with, and educate, my customers help...
-
Steve Flynn
Audi, Cadillac, Subaru, Volkswagen, Volvo & Toyota Parts Manager
Department: Management Team
Since June of 1999, I have worked in this industry, providing great service to all of my customers. Proud of the amazing crew that I work with here at Serra Traverse City; we are more than colleagues,...
-
Aaron Lehn
Collision Body & Paint Manager
Department: Management Team
I joined the auto industry over ten years ago, and have enjoyed working in the body shop department. Before that, I served in the US Navy for almost five years. As a Body Shop Manager at Serra Travers...
-
Susan Freshour
Customer Advocate
Department: Business Development Representatives (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
-
Bobby Hundley
Volvo Service Advisor
Department: Service
Rating: 4.9 / 5 (968 ratings, 677 reviews)
Hi! I’m Bobby Hundley, a service advisor for Serra Traverse City who looks forward to working with you soon! I grew up in Gladwin, Michigan, and am currently enrolled at Northwood University. My hobbi...
-
Andy Silny
Parts Advisor
Department: Parts
I’m proud of being able to supply the right part to the technician team that completes repairs for our customers. I know how to work quickly and efficiently to get our customers out as fast as possibl...
-
Michelle Rayner
Toyota Owner Loyalty
Department: Business Development Representatives (BDC)
Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our ...
-
Felicia Whittaker
Customer Advocate
Department: Business Development Representatives (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
-
Bill Whitmore
Assistant Parts Manager
Department: Parts
Love working in the auto industry; it’s been 5 years since I joined this business. Some of my special skills include building computers and working on cars. I’m a Volvo nut. When it comes to our custo...
-
Jakob Russell
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (166 ratings, 115 reviews)
I grew up in Traverse City. After high school, I moved away and have been itching to get back up to northern Michigan ever since. So naturally, I am thrilled to be back up here with Serra Traverse Cit...
-
James Scarbrough
Sales Manager
Department: Management Team
Hi! I’m James Scarbrough, and I grew up in Reed City, Michigan. I attended Central Michigan University, and possess a strong dedication and willingness to strive for perfection in anything that I do. ...
-
Mike Sova
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (184 ratings, 124 reviews)
Hi! I'm Michael Sova, and I would like to welcome you to the Serra Traverse City website. As a sales consultant for the dealership, you can rely on me for quality customer service. I take the time to ...
-
Richard Sika
Wholesale Parts Advisor
Department: Parts
I was born and raised in Traverse City, starting my career in the Parts Department of Traverse Motors back in 1981. I spent ten years selling Toyota and Volkswagen parts, then switched to Grand Traver...
-
Brandon Suzawith
Wholesale Parts Advisor
Department: Parts
I’m originally from Green Bay and I attended the Northeast Wisconsin Technical College. I started in Parts Sales, then moved to Shipping and Receiving, then to work at the Body Shop as a collision est...
-
Jeffrey Walgrave
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (271 ratings, 196 reviews)
Welcome to Serra Traverse City! As a valued guest, you can count on me for a down-to-earth experience, transparency, and informative buying process. Honesty is paramount, and being clear with my custo...
-
Sam Lederer
Shipping and Receiving
Department: Parts
Hello! My name’s Sam Lederer, and I joined Serra Traverse City in December 2017. I am known for being the “introvert” of the group. However, I go above and beyond for my customers and never waste thei...
-
Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
-
Sue Korson
HR Director / Business Office Manager
Department: Management Team
Hi! I'm Sue Korson, and I would like to welcome you to Serra Traverse City. It feels great to work for a fantastic company and be able to help many amazing people. Although I am new to the car busines...
-
Brenda Smith
Warranty Administration
Department: Service
My 3.5 years in Warranty Administration at Serra Traverse City have been a rewarding journey. As a dedicated professional, I strive to provide exceptional customer service and ensure the seamless reso...
-
Dan Korte
Fixed Operations Director
Department: Management Team
Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team...
-
Dominik Carnes
Parts Advisor
Department: Parts
Hi, I'm a Parts Advisor at Serra Traverse City, celebrating my first year here. I'm from Traverse City and a proud graduate of Traverse City West. Go Titans and Lions! I enjoy helping customers sol...
-
Lauren Piedmonte
Customer Advocate
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
-
Connie Walter
Customer Advocate
Department: Business Development Representatives (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse...